Sydney, NSW -- (SBWIRE) -- 08/03/2010 -- Pumpkin Patch has launched a new facility to allow customers access to the same pricing and promotions while shopping online as at its physical stores, following the completion of a global multi-channel project by Triquestra, the retail management software company. Pumpkin Patch now also has the option to manage pricing and promotions at its online and offline businesses independently of each other as needed.

The international baby, children’s and pre-teen fashion brand, worked with Triquestra to deliver POS solutions linking its core offline pricing and promotions database with web store databases that span five countries and currencies, namely Australia, New Zealand, the US, UK and Ireland. It now has the same control over pricing and offers across all channels through the Infinity RMS engine with reduced manual input, and can identify sales trends as they happen.

With a staggered global roll-out concluding in February 2010, Triquestra’s POS solutions component of the project took just two months to deliver and used an Agile delivery approach that provided both speed and responsiveness to meet the evolving business requirements.

Pumpkin Patch chose to work with Triquestra’s POS systems, instead of handling the project in-house, in order to take advantage of Triquestra’s up-to-date international market expertise, cultural fit and capability in delivering the project.

“We worked with Triquestra to deliver some smarts around our fashion brand that meant our loyal and valued customers will be able to get the same promotions and pricing, as they do going into our stores. That consistency of experience is critical for Pumpkin Patch,” said Zarina Thesing, General Manager of Information Technology at Pumpkin Patch.

“We gained two tangible business deliverables through this POS systems; the ability to respond to market changes and to quickly launch new promotions across all channels, and the flexibility to create new types of promotions to surprise and delight our customers,” added Nick Stewart Program Manager, Pumpkin Patch.

“We deliver projects that return visible outcomes to clients while providing strategic support around their future multi-channel needs, customer behaviour and competitor activities,” said Kelly Brown, Chief Executive Officer at Triquestra. “By delivering one source of the truth in pricing for Pumpkin Patch, we’re lowering the cost of business while improving the customer experience. And that’s our ultimate objective for every client engagement.”

About Triquestra - Infinity RMS
Triquestra International is a leading provider of innovative POS systems, support and retail consultancy services to the global retail industry. Its internationally proven POS solutions, Infinity Retail Management System, helps more than 2000 customers world-wide enhance the customer experience, reduce costs and boost margins.