Houston, TX -- (SBWIRE) -- 05/04/2015 -- WebsiteAlive provides live chat software to businesses looking to establish a strong online presence through real-time interactions with visitors to their website. Their easy-to-use AliveChat software integrates into a company's website, Facebook page and more, even allowing employees to chat with customers via a mobile app. Over 11,000 websites around the world trust WebsiteAlive to provide them with connections to their consumers online. Now WebsiteAlive wants to take the opportunity to highlight one of their other services, AliveConcierge.
AliveConcierge combines the company's prestigious live chat software with highly-trained live agents. Websites can employ AliveConcierge's professional agents to engage with their online visitors in a streamlined pay-per-performance resolution. The experienced U.S. or regionally based agents are available 24 hours a day, 7 days a week and 365 days a year. Companies of every size, from small- and medium-sized businesses to Fortune 500 companies, can outsource their entire operation to WebsiteAlive or supplement their live support teams during peak or off-hours. In addition, AliveConcierge promises that there will be no hidden fees; websites only pay for the chats and leads answered by WebsiteAlive.
AliveConcierge also allows for proactive chat capabilities. Proactive live chat is the practice of proposing a live chat session to certain website visitors. Proactive chat selections are based on factors that include the product categories or pages viewed by a visitor and the visitor's waiting time or abandonment behaviors. Enabling this feature through AliveConcierge can improve visitor engagements and create better results. AliveConcierge can use strategic business rules to propose a chat at the precise moment needed, and can optimize those rules to focus on the best prospects. In addition, the WebsiteAlive software ensures that the chat invitation is easy to decline, in order to maintain customer satisfaction.
Producing a seamless offering, AliveConcierge provides data analytics and quality assurance reports. These easy-to-use reports and the available chat transcripts create metrics that clients can use to improve agent performance and optimize operations.
Businesses interested in learning more about the AliveConcierge service, or any of the company's other live support solutions, should call WebsiteAlive today at 888-698-4513 or visit http://www.websitealive.com
About WebsiteAlive
Since 2007, WebsiteAlive has been the fastest-growing company in the online communication space. Its feature-rich, industry-leading and award-winning live chat and click-to-call solutions, AliveChat and AliveDial, help companies worldwide meet and greet website visitors, answer questions, increase leads,and close sales.
For more information, please visit http://www.websitealive.com