Boca Raton, FL -- (SBWIRE) -- 03/14/2011 -- Karen Fredricks, noted author of eleven software books, has published her latest book on ACT! for Packt Publishing. ACT! is a CRM solution that increases the effectiveness of sales and marketing efforts through automation, social network connectivity, and compatibility with other popular software applications including Microsoft Office. The book, ACT! by Sage Reports and Dashboards Cook Book, is designed to provide step-by-step instructions that enable users to complete each task as quickly and efficiently as possible.

PackT is a British publisher producing cutting-edge books and eBooks for communities of developers, administrators, and new users alike. They take “in-the-trenches” knowledge from experienced software professionals, and distill it into a single, easy to follow manuscript. They offer innovative programs including RAW books that you can download books before they’re published and PackTLib that provides access to over 400 books as part of an annual subscription.

According to Fredricks, “The Sage ACT! 2011 Dashboard and Report Cookbook is my twelfth book on contact management software and represents a transition by me to a new publishers after 11 previous books written under the “For Dummies” label. The cookbook style is designed to give you simple steps to help you learn a new software feature. The recipes will show you how to create custom dashboards and reports, as well as utilize the new templates available in recent ACT! versions. You will learn to use ACT!'s Report Editor and Dashboard Designer so that you will be able to easily view important information about your business and your sales force.”

About Karen Fredricks
Karen Fredricks, President of Tech Benders, is the author of 11 books including five ACT! For Dummies books as well as titles on SugarCRM, Outlook, Outlook Business Contact Manager, and Microsoft Office Live. Fredricks, who has over 20 years of experience, holds numerous software certifications and has an in-depth understanding of the operational, sales, and marketing requirements of businesses in a variety of industries. She is an ACT! Certified Consultant, a Platinum ACT! VAR and a Premier ACT! Trainer A well-known expert in the field of customer relationship management (CRM) software, she was selected by lynda.com to develop a series of ACT! and Outlook training videos.

About Tech Benders
Tech Benders specializes in CRM sales and marketing processes, custom ACT! reports and ACT! database repair. Tech Benders maintains offices in Florida and Oregon and uses state of the art tools to remotely support ACT! users throughout the world. Tech Benders works with clients to make them more efficient, effective and therefore more profitable.

For further information, contact Karen Fredricks of Tech Benders at 561-470-5450, Ext 1. To purchase the book go to http://link.packtpub.com/X2k2Dq