Houston, TX -- (SBWIRE) -- 08/05/2014 -- According to WebsiteAlive, developer of the leading communications software AliveChat, no e-commerce site should exist without live chat support. This may seem like a bold statement to make, but when businesses want to make their customers happy and encourage them to buy new products, communication is important. There should be multiple ways for customers to reach businesses, including phone, email, and of course live chat. An easy-to-use chat box should be waiting for customers so they can have all their questions answered immediately.
According to a recent survey conducted for eDigital’s Customer Service Benchmark, 21% of online consumers prefer live chat, which is in close proximity to the number of consumers who prefer telephone. The survey, which included data from 2,000 consumers, stated that 54% gravitated toward email.
Of the consumers who said they preferred live chat, 79% said they favored this method because their questions can be answered more quickly. And 46% said that it was the most effective communication method, which is one of the most important factors in e-commerce.
WebsiteAlive understands that the live chat form of communication leads to higher customer satisfaction, which improves user experience. Consumers who have a positive experience using an e-commerce site show a better chance of returning to the site in the future.
WebsiteAlive has real-life experience with customers exclaiming their satisfaction with the company’s live chat software program, AliveChat. According to the company, 40% of customers said that live chat was their favorite form of communication. The data shows that more consumers are becoming accustomed to chatting, as preference for chat grows larger in the future.
WebsiteAlive suggests that e-commerce site owners should give the chat option a prominent place on their website, along with email and phone numbers. Even though the number of consumers who prefer live chat is growing, some consumers still do contact businesses through phone and email.
About WebsiteAlive
The forward-thinking software developer is a leading online communications provider in the United States. The company is committed to developing flexible and agile technological innovations that are delivered via a streamlined and straightforward approach. WebsiteAlive began operations in 2004, quickly becoming an industry-leading and award-winning click-to-call and live chat solutions provider. Over 11,000 mobile and web sites use WebsiteAlive, including those associated with small, medium and large businesses.
For more information, please visit: https://www.websitealive.com/.